Frequently Asked Questions

For questions and information regarding COVID-19, please visit The Graduate and Postdoctoral Studies FAQ page.

If you’re travelling to Canada or would like to find out how COVID-19 impacts immigration, work eligibility, and health insurance, please visit the International Student Guide. 

Please click on each question for more information. 

To access to the GradStart Online Course, enrollment is needed. Click here to enroll in GradStart Online with your CWL login details. If you continue to experience difficulties, please email

The April 16th, 2021 International Student Development Pre-Arrival webinar has been recorded. This session recording can be found in iPrep 2021. Please note, you must first be enrolled in the iPrep 2021 Course to access the resources.

Additional resources may be recorded. If the additional webinars are recorded, they will be accessible on the Resources page.

For most events, registration is required for planning and event access purposes. The webinar access links will be sent to you after event registration is received.

Please see the schedule of events for event-specific information.

Please direct your questions to the Graduate Academic Services Team, by emailing

Please direct questions about tuition, deposits, and need-based funding to Enrolment Services. The Scholarships, Awards, and Funding website may also be a helpful resource.

Please visit the International Student Guide website for information on immigration resources, immigration document support, and International Student advising.  

Most orientation events are directed at graduate students, and the topics covered will not be of interest to your family members. We ask only graduate students to participate in these events.

Visit The Graduate and Postdoctoral Studies FAQ page or email us at